Setting up a one time passcode (OTP) using SMS  

• Firstly, login to your Esendex account.
• Select your country using the top drop-down menu. 
• Enter your phone number.  
• Then click the purple button at the bottom. 
• Your number is now registered against your account and will receive future “one time passcodes”.
• You will now receive a six digit code via SMS to the number that you submitted. 
• Enter the six digit code in the box provided. 
• Then click on the purple button. 
• You should then be presented with your recovery code.
• Please safely store this recovery code. (You will use this code to sign in if you do not have your mobile device handy) 
• Once safely recorded, click the “I have safely recorded this code” checkbox. 
• Then click on the purple button. 
• Congratulations, you are all set. In the future when logging in, you will need your mobile device handy. 
• Click on the “Continue” button and you’ll be redirected to your Esendex account. 

Setting up a one time passcode (OTP) using an authenticator app

• Firstly, login to your Esendex account.
• Then select “I’d rather use Google Authenticator” which is in blue text.  
• You’ll then be presented with a QR code.
• Scan this QR code with your authenticator app. 
• You’ll then get a one time passcode.
• Enter this code into the box provided.
• Click the purple button at the bottom. 
• You should then be presented with your recovery code.
• Please safely store this recovery code. (You will use this code to sign in if you do not have your app handy) 
• Once safely recorded, click the “I have safely recorded this code” checkbox. 
• Then click on the purple button. 
• Congratulations, you are all set. In the future when logging in, you will need your device and app handy. 
• Click on the “Continue” button and you’ll be redirected to your Esendex account. 

Resetting your Esendex password

• Firstly, login to your account.
• Then select your name in the top right.
• This will open your administration section.
• Scroll down to the “Reset web password” section.
• Click the green “Send Instructions” button. 
• You will then receive an email with a link to reset your password.
• Click on the email link.
• Enter your new password and press save. 
• Congratulations, you now can use your new password. 

Esendex strengthened password rules

Esendex passwords must : 

• Be at least 12 characters in length
• Contain at least 3 of the following 4 types of characters: 
• Have lower case letters (i.e a-z)
• Have upper case letters (i.e A-Z)
• Include numbers (i.e 0-9)
• Have special characters (e.g !@#$%~*)
• Not have more than 2 identical characters in a row (e.g “aaa” isn’t allowed)