Understanding User Roles
There are four types of users on an account:
- Admin
- Standard
- Basic
- Template
Typically, the person who creates the Esendex account becomes an Admin user. Admin users on an account can create additional users, and control their access to the system.
Here is a quick summary of the different roles available:
| User Role | Capabilities |
|---|---|
| Admin | User has full access to all applications and all application features. This includes ability to change account settings, create sub-accounts, create, manage and delete users. |
| Standard | User has full access to all application features but is not able to change account settings and create, manage or delete users. |
| Basic | User can send free type messages and predefined message templates but is not able to use our bulk send feature. This user can view inbox and sent items but is not able to create, manage or delete templates, or access the settings. |
| Template | User can only send predefined templates. This user can view the inbox and sent items but is not able to create, manage or delete templates or access the settings. |
Here is an overview of the most important features available to each user role within the Esendex system:
| Admin | Standard | Basic | Template | |
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| Sending Messages | ||||
| Send SMS Messages |  |
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| Send predefined message templates | |
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| Send messages at a future date and time (scheduled send) | |
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| Send text to voice messages | |
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| Send free type messages | |
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| Send messages to contacts and groups | |
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| Send messages in bulk by uploading Excel or CSV files | |
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| Templates | ||||
| Create, manage and delete message templates | |
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| Inbox | ||||
| Read inbound messages | |
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| Delete messages | |
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| Sent items | ||||
| View and download sent messages | |
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| Contact management | ||||
| Create, manage and delete contacts and contact groups | |
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| Upload Excel or CSV files with contact information | |
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| Settings | ||||
| Change default account settings | |
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| Change Echo Email account settings | |
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| Create, manage and delete users | |
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| Configure push notifications for API integrations | |
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| API access | |
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