Understanding user roles

Typically, the person who creates the Esendex account becomes an ‘Admin’ and additional users get added to the account as ‘Standard’ users. Roles can be modified for different users after they have been added to an account by an Admin. Here is a quick summary of the different roles available:

User role Capabilities
Admin User has full access to all applications and all application features. This includes ability to change account settings and create, manage and delete users.
Standard User has full access to all application features but is not able to change account settings and create, manage or delete users.
Basic User can send free type messages and predefined message templates but is not able to use our bulk send feature. This user can view inbox and sent items but is not able to create, manage or delete templates.
Template User can only send message predefined templates. This user can view inbox and sent items but is not able to create, manage or delete templates.

Here is an overview of the most important features available to each user role within the Esendex system:

API

Admin Standard Basic Template
Sending messages
Send SMS messages
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Send predefined message templates
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Send messages at a future date and time (scheduled send)
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Send text to voice messages
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 coming soon
Send free type messages
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Send messages to contacts and groups
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 coming soon
Send messages in bulk by uploading Excel or CSV files
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Templates
Create, manage and delete message templates
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Inbox *
Read inbound messages
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Delete messages
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Sent items
View and download sent messages
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Contact management
Create, manage and delete contacts and contact groups
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Upload Excel or CSV files with contact information
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Settings
Change default account settings
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Change Echo Email account settings
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Create, manage and delete users
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Configure push notifications for API integrations
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API access
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* Only available to customers with a Virtual Mobile Number.