Service Issue – Resolved

23/06/2016 17:24

We are currently experiencing some technical issues, which may result in customers being unable to access our services.
We apologise for any inconvenience this may cause. Our engineers are working hard to resolve the issue and we hope to be fully operational shortly.

17.33
Our datacentre provider is investigating a power outage.

We will update this page as we get more information

18.47

We have had confirmation that engineers are onsite and working to confirm the cause and resolve the power outage currently being experienced.
At present we have no ETA for service restoration but please be assured that this incident has been escalated within the datacentre based on its severity.

19.40

The datacentre have confirmed that they have restored power to the building, but they now need to restore power to key infrastructure in a controlled manner. They estimate another hour before they will start restoring power to customer (ie Esendex) hardware.

We’ll update this page as we hear more.

21.50

Some services have been restored and we are in the process of testing.

23.23

All our services are back online at this time, but engineers are still on site, and there may be further disruption. We will continue to monitor the situation through the night and update this page as required.

24/06/2016 8.30

We’ve had confirmation from the datacentre over night that the engineering work has been completed and that all electrical services are operating as normal.
Esendex has had no further disruption and all services are operating as normal this morning.

Thank you for your patience whilst this issue has been investigated and resolved.
If you have any questions please contact your account manager or support@esendex.com

Amazon connectivity issue

We are currently investigating a potential connectivity issue between Amazon Web Services and our London datacentre.

Current Esendex customers may experience issues connecting to our API’s from their own AWS instances.

New Esendex customers may experience issues during signup. If you encounter a problem signing up please call one of our team and they can get you set up.

11.40 BST

We’ve had the following update from AWS:

“We are investigating an issue with an external network, which may be impacting Internet connectivity between some customer networks and the EU-WEST-1 Region. Connectivity to instances and services within the Region is not impacted by the event.”

15.28

We’ve had confirmation from AWS that this has been resolved:

“We experienced an issue with an external network that recovered at 3:21AM PDT, which may have impacted connectivity between some customers networks and the EU-WEST-1 Region. Connectivity to instances and services within the region was not impacted by the event. The issue has been resolved and connectivity has been restored.”