Domain resolution issues

We have been made aware that some customers may be experiencing issues connecting to our products.

This is being caused by a global internet issue, as a result of a DDOS attack on Dyn. This issue also affected access to Twitter, Airbnb and many other businesses.

More information can be found at

Our engineers are actively monitoring the situation as it develops.

Oct 22, 05:18 UTC Resolved – This is an update to let you know that the global internet issue has now been resolved.

A root cause for this can be found on

Many thanks,

Service update

“(10/09/2016 11.44 Bst)

We are currently experiencing some technical issues, which may result in customers being unable to send or receive messages and in some cases, unable to access our services.
We apologise for any inconvenience this may cause. Our engineers are working hard to resolve the issue and we hope to be fully operational shortly.


The issue has been caused by a power failure within the datacenter; we are seeing power restored to the datacentre now and are in the process of restarting services.


Some services have been restored, but we are still testing all services at this point.


All services have been restored. If you require a root cause report for your records, please email

Please accept our apologies for any inconvenience caused.