Service Update

(05/08/2016 16.25 GMT)

We are currently experiencing some technical issues, which may result in customers being unable to send or receive messages and in some cases, unable to access our services.
We apologise for any inconvenience this may cause. Our engineers are working hard to resolve the issue and we hope to be fully operational shortly.

We will update this site again in an hour.

(05/08/2016 16.45 GMT)
All services have now been restored.
We are continuing to monitor and investigate the cause of the problem.
Please accept our sincere apologies for any inconvenience caused; if you have any questions please contact support@esendex.com or your account manager.

Service Issue – Resolved

23/06/2016 17:24

We are currently experiencing some technical issues, which may result in customers being unable to access our services.
We apologise for any inconvenience this may cause. Our engineers are working hard to resolve the issue and we hope to be fully operational shortly.

17.33
Our datacentre provider is investigating a power outage.

We will update this page as we get more information

18.47

We have had confirmation that engineers are onsite and working to confirm the cause and resolve the power outage currently being experienced.
At present we have no ETA for service restoration but please be assured that this incident has been escalated within the datacentre based on its severity.

19.40

The datacentre have confirmed that they have restored power to the building, but they now need to restore power to key infrastructure in a controlled manner. They estimate another hour before they will start restoring power to customer (ie Esendex) hardware.

We’ll update this page as we hear more.

21.50

Some services have been restored and we are in the process of testing.

23.23

All our services are back online at this time, but engineers are still on site, and there may be further disruption. We will continue to monitor the situation through the night and update this page as required.

24/06/2016 8.30

We’ve had confirmation from the datacentre over night that the engineering work has been completed and that all electrical services are operating as normal.
Esendex has had no further disruption and all services are operating as normal this morning.

Thank you for your patience whilst this issue has been investigated and resolved.
If you have any questions please contact your account manager or support@esendex.com