Amazon connectivity issue

We are currently investigating a potential connectivity issue between Amazon Web Services and our London datacentre.

Current Esendex customers may experience issues connecting to our API’s from their own AWS instances.

New Esendex customers may experience issues during signup. If you encounter a problem signing up please call one of our team and they can get you set up.

11.40 BST

We’ve had the following update from AWS:

“We are investigating an issue with an external network, which may be impacting Internet connectivity between some customer networks and the EU-WEST-1 Region. Connectivity to instances and services within the Region is not impacted by the event.”

15.28

We’ve had confirmation from AWS that this has been resolved:

“We experienced an issue with an external network that recovered at 3:21AM PDT, which may have impacted connectivity between some customers networks and the EU-WEST-1 Region. Connectivity to instances and services within the region was not impacted by the event. The issue has been resolved and connectivity has been restored.”

 

System maintenance 9th April – Live updates

In order for us to improve the service we provide for you, on Saturday 9th April, between 5:00 AM – 7:00 AM BST, we’ll be carrying out essential maintenance to our platforms.

Within this window of time, there will be a service outage of between 45 to 60 minutes.


0500 BST

We are starting to stop services for the maintenance window.

0510 BST

All services are stopped, our API’s will be giving a HTTP 503 response

0602

All services are restored and we are in the final stages of testing

0631

The maintenance is complete.

Thank you for your patience.