Issues with sending/receiving some SMS

(19/12/2014 0524 GMT)

We’re currently experiencing some technical issues, which may result in some customers being unable to send or receive messages.

We apologise for any inconvenience this may cause. Our engineers are working hard to resolve the issue and we hope to be fully operational shortly.

(0632 GMT)

We are still experiencing technical issues at this time. Our Engineers are working on resolving the issue and we expect to be fully operational again soon. Please accept our apologies for any inconvenience caused. We shall update this page as soon as the issue is resolved.

(0830 GMT)

This issue has now been resolved.

(0900 GMT)

We are pleased to confirm that the issues which affected some of our services are now resolved and we would like to apologise for any inconvenience caused during this time.

No messages will have been lost during this issue, any sent sms will have been automatically rerouted, but may have been slightly delayed; any received sms will have been queued on the network and will be delivered shortly.

At Esendex, we pride ourselves on delivering the highest quality of service and when our performance monitoring identifies that we are not meeting our usual high standards we take immediate action, as we did in this case.

Fixes for the affected services were identified, tested and deployed, all within Service Level Agreement timescales and we are making every effort to ensure that this problem doesn’t affect our service again.